Administrative Support Service

We commit to empower employees and the community with first class sustainable education, training and development using available technology to achieve sustainable development and economic prosperity

Human Resources Development

• Handle and account on all education, training and development projects in the uMngeni
• Render a Human Resource advice and liaison services on best recruitment practices with regards to data management
• Ensure correct interpretation and implementation of Human Resources legislation
• Recruitment, Selection and Appointment
• Administer learnership and internship programmes
• Administer study assistance for employees
• Monitoring and reporting on all education, training and development
• Identify human resources development needs and align with organizational
• Provide expert advice on education, training and development
• Promote and facilitate human resource development
• Deal with in-service training programmes
• Programming and scheduling of training

Labour Relations

• Strike management
• Laiase and correspond with South African Local Government Bargaining Council (SALGBC)
• Deal with disputes referred to CCMA
• Responsible for Appeal processes administration
• Play advisory role to employees and or departments regarding :-
• Basic Conditions of Service
• Labour Relations legislations
• Disciplinary procedures
• Grievance procedures

Employee Assistance Programme (EAP)

• Promotion of EAP service to all staff of the uMngeni Municipality
• Training of managers and supervisors on EAP referral procedures, i.e. identification, confrontation and referral
• Identification of employees’ behavioural problems bases on job performance issues,
• Provision of expert consultation to supervisors, managers and labour on how to take appropriate steps in utilising the employee assistance policy and procedures

Municipality

• Present training programmes and evaluate the state of training
• Implement the skills development Act (No 97 of 1998)
• Funding line function courses
• Advise management on training and development matters
• Render succession planning and career pathing service
• Administer ABET
• Provide induction

Occupational Health & Safety

• Identifying hazards and risks in the workplace.
• Deal with Injury on duty (IOD)
• Checking visibility of safety signs.
• Checking if the employees are wearing the required PPE at workplace.
• Investigate and report on all accidents.
• Make sure that the employees understand, implement and apply all the safety measures in the workplace.
• Enforcement of Occupational Health and Safety Act 85 of 1993.
• Inspections on all working sites
• Communicate with the Department of Labour and Workman Compensation Commission when dealing with injury on duty and other legislative requirements

Information and Communication Technologyy

The IT mission spans a wide range of areas and includes enhancing business capabilities in the municipality by providing:
• A secure IT environment;
• Effective IT leadership;
• A capable and adequate IT workforce; and
• An excellent customer service.

ICT Responsibilities

• Providing an infrastructure, which is robust, secure, flexible and based upon industry standards;
• Undertake detailed management of infrastructure capacity, including future needs, and monitor the availability of corporate systems in line with business needs and agreed service levels;
• Specifically make available specialist ICT human resources to provide and proactively manage key service delivery functions for all desktop, server, network and telephony environments;
• Provide Service Level Management, based upon IT Infrastructure Library (ITIL), which provides a framework of best practice guidance for IT service management, and aims to minimize the impact of ICT incidents and problems on the delivery of services to Council, municipal officials and UMngeni residents;
• Have ownership of the technical phases of all ICT projects delivery;
• Provide appropriate technical advice and ensure that agreed standards are complied with;
• Undertake the technical management and support of corporate applications including email, payroll, HR and financial systems;
• Provide a Disaster Recovery Plan according to the business requirements.

ICT Services

The services offered by the ICT unit to over 16 Municipal sites are as follows:
• ICT Governance
• ICT Asset Management
• ICT Service Management
• Network Infrastructure Design, Implementation, Maintenance and Management
• Telecommunications
• ICT Information Management and Security
• Systems Development, Maintenance and Implementation
• IT Change Management
• ICT Project Management