Administrative Support Services
Dr. PS Mkhize
Director: Administrative Support Services (DASS)
Dr. Mkhize manages the internal support systems that enable the entire municipality to function. This includes human resources, information technology, legal services, communications, and corporate governance, ensuring our staff have the tools and systems they need to succeed.
Dr Mkhize’s qualifications include, but not limited to; a Degree of Doctor of Philosophy in Management Sciences, Leadership and Complexity from the Durban University of Technology, Masters in Public Administration from the University of Pretoria, Municipal Finance Management Programme from the Regent Business School and a Local Government Accounting Certificate from ATCOR, an institution that specializes in the SAICA Training Programme and developing finance professionals. Dr Mkhize has also lectured at the Durban University of Technology.
DIRECTORATE’S OVERVIEW
DASS is the essential backbone, providing crucial support functions that enable the core business activities to function effectively within the Municipality. The following are sub-sections under the Directorate:
• Human Resources Management and Labour Relations
• Information and Communication Technology
• Administrative Support Services
• Communications and Public Participation
VISION
An efficient department that provides a professional support function and good governance.
FUNCTIONS OF HUMAN RESOURCES MANAGEMENT AND LABOUR RELATIONS
Sub-section’s Overview
To manage the people within the organization, ensuring they are engaged, productive, and contribute to the overall success of the Municipality. Finding, attracting, and hiring the right talent to fill positions and meet the needs of the institution and through labour relations ensure that all employees are treated fairly and equitably, regardless of their background or position within the institution.
There are four sub-sections within Human Resources Management and Labour Relations
• Human Resources Management
• Labour Relations
• Employees Assistance Programme
• Skills Development
Functions
• Lead staff recruitment
• Lead municipal staff establishment
• Staff provisioning and conditions of service
• Ensure compliance with legislation and relevant collective agreements
• Provision of health and safety persons in the institution
• Training and development of employees and Councillors
• Payroll administration
FUNCTIONS OF INFORMATION AND COMMUNICATION TECHNOLOGY
Sub-section’s Overview
Enabling efficient communication, information sharing, and collaboration, ultimately improving operational efficiency and facilitates the streamlining of administrative processes and allowing for better use of resources.
There are four sub-sections within ICT:
• System Administration
• Network Administration
• ICT security
• Service desk and ICT Administration
Functions
• Technical design, planning, implementation and the highest level of performance and recovery procedures for systems and servers
• Protecting the institution’s information systems and data from cyber threats
• Design, planning, implementation and maintenance of the highest level of performance of network connectivity
• Coordination of activities associated with the provision of ICT hardware/software/network end user support and provides a single point of contact for end users to receive support and maintenance
FUNCTIONS OF ADMINISTRATIVE SUPPORT SERVICES
Sub-section’s Overview
Effective management of Council support through accurate minute-taking, recording, thus ensuring transparency, accountability, and good governance. Accurate recording of data as well as effective management of municipal properties and facilities.
There are five sub-sections within Administrative Support:
• Council support – secretariat
• Registry
• Fleet management
• Cleaning services
• Facilities’ management
Functions
• Administer the processes and provide support in the preparations, invitations, reviews, approvals and dissemination of meeting agendas, minutes and action arising from the recommendations and resolutions of meetings of Council and its committees
• Effective management of all municipal buildings and facilities
• Accurately capture and update data at registry. Record keeping, analyse data to identify trends, patterns and insights.
• Effective management of municipal fleet
• Effective cleaning services for all municipal offices and facilities
FUNCTIONS OF COMMUNICATIONS AND PUBLIC PARTICIPATION
Sub-section’s Overview
Ensure transparency, build trust and enhance community engagement by providing a two-way communication system where information is delivered, consultations held and feedback provided.
There are two sub-sections under the sub-directorate:
• Public Participations
• Councillor Support: Proof of residence
Functions
• Management of external and internal communications
• Management of all municipal social media platforms
• Implementation and management of public participation processes
• Monitoring of the functionality of Ward Committees
• Implementation of Councillor support
DASS CONTACT INFORMATION
Report Electricity Faults
To report:-
▪︎ Electricity outages
▪︎ Non-functional streetlights
▪︎ Non-collection of refuse
▪︎ Vehicle accidents
▪︎ Disaster caused by floods, fires, snow or fallen trees
To report:-
▪︎ If electricity in your area is the responsibility of Eskom. Please contact them on 0860 0037 566.
▪︎ If electricity in your area is the responsibility of the Msunduzi Municipality. Please contact them on 033 392 5029 / 080 000 1868.
▪︎ Water and sanitation are the responsibility of uMgungundlovu District Municipality. Please contact them on 0800 864 911 or 033 897 6766.
Report Electricity Faults
Electrical faults in uMngeni Local Municipality are handled by uMgungundlovu District Municipality.
Cnr Dicks & Somme Streets, Howick, Kwa-Zulu Natal.